〓 Return DOA (Dead on Arrival) Item
Any products, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).
In this case, please kindly provide us with proof as below:
■ The photos of original POWEREXTRA package with front and back sides;
■ The photos or video of the defective item;
■ The photos, video or screenshot showing the malfunction of the defective item.
〓 Return Incorrect Item Received:
If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error. If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.
After receiving the incorrect product, please kindly provide us with proof as below:
■ The photos or video of the incorrect item;
■ The photos, video or screen shot showing the malfunction of the defective item.